The supermarket chain executes job U-turn concerning rejected neurodivergent worker

Tom Boyd stacked shelves at his local Waitrose for four years on a voluntary basis before being initially turned down for paid work
Tom Boyd volunteered at his local Waitrose for several years on a volunteer arrangement before being initially turned down for paid work

The grocery retailer has changed its decision not to provide compensated employment to an individual with autism after initially saying he had to cease stacking shelves at the branch where he had volunteered for four years.

During the summer, Tom's mother requested whether her family member the individual could be given a employment opportunity at the supermarket in Cheadle Hulme, but her proposal was finally turned down by the company's corporate office.

Recently, rival chain Asda announced it was interested in providing Tom employment hours at its Cheadle Hulme store.

Responding to the supermarket's reversal, the parent said: "We are going to evaluate the situation and determine whether it is in what's best for our son to return... and are having ongoing talks with the supermarket."

'We are investigating'

A official for Waitrose said: "We'd like to welcome Tom back, in a paying position, and are requesting assistance from his family and the charity to facilitate this."

"We expect to have him return with us very soon."

"We place great importance about helping workers into the job market who might typically not be offered opportunities."

"Therefore, we gladly accepted Tom and his support worker into our Cheadle Hulme branch to build skills and enhance his self-assurance."

"We have guidelines in place to support volunteering, and are examining the situation in Tom's situation."

Frances Boyd wants to discern what is the best offer for her son
Frances Boyd seeks to determine what is the most suitable arrangement for her son

Tom's mother stated she had been "deeply moved" by how the public had responded to her talking about her son's experiences.

The young man, who has specific communication needs, was recognized for his commitment by managers.

"He contributed extensive time of his energy solely because he sought inclusion, be helpful, and make a difference," stated his mother.

The parent recognized and acknowledged team members at Waitrose's Cheadle Hulme store for helping him, stating: "They included him and were exceptionally supportive."

"I believe he was just flying under the radar - operations were proceeding normally until it reached corporate level."

Tom and his mum have been backed by regional leader Andy Burnham.

He posted on X that Tom had received "truly terrible" treatment and committed to "assist him to find another placement that functions".

The mayor stated the Greater Manchester Combined Authority "would encourage every business - like Waitrose - to register to our brand new inclusion initiative".

Conversing with Frances, who shared information of Tom's Asda job offer on BBC Radio Manchester, the elected official stated: "Well done for highlighting the issue because we must have a significant public information effort here."

She accepted his offer to serve as a representative for the program.

Sarah Robinson
Sarah Robinson

Urban planner and writer passionate about creating livable, eco-friendly cities through innovative design and community engagement.